Redefining concierge healthcare and patient-oriented care through telehealth


More and more healthcare industry players believe that patient-oriented care is a more efficient system in terms of costs and service delivery. When healthcare providers are assessed more on their ability to improve the health of every patient instead of their ability to attend to more, the quality of service is significantly improved. Moreover, cost reduction is achieved when the goal is to keep patients healthy, instead of constantly providing remedies to chronic ailments.


Achieving this requires a higher level of care delivery. This is what concierge healthcare is about: Care is continuously provided even outside of the doctor’s office. For a retainer fee, patients can get unlimited consultations via the Internet or other communication technologies. Consultations are more than just about prescriptions and prognoses; providers also extend wellness plans and health reminders and alerts.


Telehealth is revolutionizing the way concierge healthcare delivers services. It provides additional channels for the physician and patient to connect with each other. Audio-visual devices for virtual consultation, platforms for health information exchange, and tools for medical data collection are just some of the technologies used for remote patient monitoring.


Now that healthcare can be administered at home, patients can experience greater convenience and comfort on the road to recovery. Furthermore, since these technologies can facilitate real-time communication, doctors and patients can better manage their schedule for appointments, which can be conducted almost anywhere over a network.  Ultimately, telehealth helps achieve the purpose of concierge healthcare.


There are several useful features to consider in selecting the right technology for the practice. The platform should be able to provide the flexibility in fixing a schedule that works for the doctor and patient. The platform for the exchange of photos, videos and medical data over a secure facility is useful for remote diagnosis and patient monitoring. For virtual communication, voice and video conferencing tools should be compliant with the Health Insurance Portability and Accountability Act (HIPAA).


Richard Kimball Jr. and his team at HExL work towards finding ways to help the industry to transition to patient-oriented care with the help of telehealth. Kimball believes that the new model helps deliver medical services to more people. This is especially helpful for people in remote areas who have difficulty accessing a nearby health care provider. By leveraging on the capabilities of technology to promote concierge healthcare, the industry can transform into one that effectively upholds the well-being of people.